Refund Policy

Last updated: 12/07/2025

At WordPress Titans, our goal is simple: deliver high-quality, conversion-focused websites and ensure every client feels supported throughout the process.

Because our services involve custom design, strategy, and development work, we follow a fair and transparent refund policy outlined below.

✅ Our Commitment

We stand behind our work and are committed to fixing, adjusting, and improving your website until it meets the agreed scope and quality standards.

If something isn’t working as expected, we fix it.

🔁 Refund Eligibility

Due to the custom nature of our services, refunds are handled case by case and are subject to the following conditions:

✅ You may be eligible for a refund if:

• Work has not yet started on your project.
• The project was canceled before the strategy and development phase begins.
• We fail to deliver the core service within the agreed scope and timeframe without valid reason or communication.

Any approved refund will be partial and may exclude:

• Strategy sessions
• Discovery work
• Copywriting drafts
• Design mockups
• Any completed or partially completed work

❌ Refunds are NOT provided if:

• Work has already started on your project.
• Custom design, development, or copywriting has been delivered.
• Delays are caused by missing content, approvals, or feedback from the client.
• The client changes direction, preferences, or requirements after work has begun.
• The project is paused or abandoned by the client.
• The client decides not to continue for personal or business reasons unrelated to service quality.

🔧 Fix-It-First Policy (Our Promise)

Before any refund is considered, we follow a Fix-It-First approach:

• We will review your concerns.
• We will apply reasonable revisions within the original project scope.
• We will optimize performance, layout, or functionality where needed.

👉 Our priority is solving the issue — not issuing refunds unnecessarily.

🛠️ Revisions & Adjustments

All projects include revisions as outlined in your service agreement.

Requests outside the original scope (new features, major redesigns, new pages, or integrations) may require additional fees and are not grounds for refunds.

⏱️ 14-Day Delivery Disclaimer

Our “14-Day Delivery” timeline:

• Assumes timely client responses and availability of required content.
• Delays caused by lack of feedback, missing materials, or revision overload extend the timeline and do not qualify for a refund.

🌍 Third-Party Costs

We do not provide refunds for third-party expenses, including but not limited to:

• Domain registrations
• Hosting services
• Premium themes or plugins
• Software or tool subscriptions

These are controlled by external providers.

📩 How to Request a Refund Review

If you believe your situation qualifies for a refund review, please contact us at:

Email: support@wordpresstitans.com
Subject Line: Refund Request – [Your Project Name]

Include:

• Your name and project name
• Reason for the request
• Any supporting details

We aim to respond within 3–5 business days.

✅ Final Note

Our business thrives on long-term relationships and results — not one-time transactions.
We are committed to professionalism, clarity, and fairness at every stage of your project.

If you have concerns, talk to us first. We’re here to help.

✅ Contact Us

If you have questions about this policy, please reach out via our Contact Page or email us directly.

Written by Rosauro Dalangin

Expert web developer & creator of the Authority Website System™ helping consultants, coaches, and service providers elevate their online presence.